Policy

Sizing, Custom Orders & Changes Policy

Please double-check all nail sizes, shapes, lengths, colors, inspo photos, and order details before submitting your order. Customers are responsible for providing accurate sizing. If you’re unsure of your size, we highly recommend purchasing a sizing kit before ordering.

For custom & inspo sets, please provide 1–3 inspiration photos. Photos are used as a guide, not an exact copy, and slight variations may occur since every set is handmade. Complex artwork, charms, or premium materials may require an additional customization fee.

Once your order enters production, changes may no longer be possible. Custom and inspo orders are final sale and non-refundable once production has begun.

If your set arrives and the nails do not match the sizes you submitted, please contact us within 48 hours of delivery and include photos so we can assist you.

If your press-on nails arrive damaged, please contact PressedByKat within 48 hours of delivery. To qualify for a replacement, you must provide:

• Clear photos of the damaged nail(s)
  
• A photo of the entire nail set
• A photo of the packaging/envelope as it arrived
• Your order number

Please do not throw away the damaged nails or packaging until your claim has been reviewed. If the damage is determined to have occurred during shipping, PressedByKat may offer:

• A replacement for the damaged nail(s), or
  
• A replacement set if the damage affects the overall set. Replacement decisions are made on a case-by-case basis.

PressedByKat is not responsible for damage that occurs after the order has been delivered. All PressedByKat press-on nail orders are handmade with care. Please allow 5–7 business days for processing before your order is shipped.

Please note: Weekends and major holidays are not included in the 5–7 business day processing timeframe.

Once your order has been completed and shipped, you will receive a shipping confirmation with tracking information. 

Shipping times begin after your order has been shipped and are controlled by the shipping carrier. PressedByKat is not responsible for carrier delays, weather delays, lost packages, or delays caused by incorrect/incomplete shipping information provided by the customer.

Tracking information may take some time to update after your package is dropped off. Please allow 24–48 hours for tracking to show movement. Once your package has been marked delivered, PressedByKat is not responsible for packages that are lost, stolen, or misplaced after delivery. Please make sure your shipping address is secure and accurate before placing your order.

Please double-check your shipping address before submitting your order. If you notice an incorrect address, contact PressedByKat as soon as possible. Address changes cannot be guaranteed once an order has entered processing or been shipped.

Important Reminder

The 5–7 business days is the processing time, not the total delivery time. Please consider both processing and carrier transit time when placing your order, especially if you need your nails for a specific date.

By placing an order with PressedByKat, you acknowledge and agree to these policies. 🤍